To deliver as promised and staying committed to our industry,
maintaining service excellence, product reliability and
sustainable relationship with a discipline business perspective.
Business hours & General Information:
Texas Air Services, Inc regular business hours are:
Monday to Friday:
from 7.00 AM to 6.00 PM (CST)
Texas Air Services, Inc maintains a 24 hour, 7
days a week, and 365 days a year AOG Service by calling the
general contact number (+281-337-7763) or via e mail
4418 Illinois Avenue
Dickinson, Texas 77539
Texas Air Services, Inc is a US based Repair Station with FAA
& EASA approval, and specializing in aircraft refurbishment,
component repairs & overhaul.
Under contractual agreement with Viking Air Limited of B.C
Canada, Texas Air Services, Inc is an appointed Factory
Endorse Component Center (FECC) for the overhaul, repair &
sale of parts for the Viking Air Limited DHC-100 through 400
series Twin-Otter Aircraft.
Customary communications will be made by phone, e-mail or
facsimile or a combination thereof, however when
opportunities arise the sales representatives will communicate
to the customer by phone to develop good business
relationships and promote our services.
Pertinent details of relevant enquiries shall be maintained as
part of Texas Air Services, Inc daily business records in
electronic format and appropriately backed up or filed hard
copy as deemed to be most practical.
Response to customer enquiries
Texas Air Services, Inc will make every possible effort to
respond to customer enquiries within 24 hours during regular
business hours from the time the enquiry is first received to the
time a relevant response is communicated back to the
To attain the highest level of customer satisfaction both in
product reliability and on time delivery, Texas Air Services,
Inc endeavors to promote a customer survey by which the
customer may provide feedback on their experience.
Texas Air Services, Inc will deliver to its customer a product of
the highest quality by adhering to the most current and relevant
industry standards available. Adopted standards will be
maintained at all times and validated through both internal and
Every possible effort will be made to resolve any complaints
within a timely manner from the date of first receipt. In the
event that a complaint cannot be resolved within the promised
time, Texas Air Services, Inc will propose an attainable
solution to the customer with a tentative date for a final
New parts will hold Viking Air Limited standard warranty
terms & condition as applicable, where as Texas Air Services,
Inc will extend to its customers the follow warranty terms,
specific to overhaul and repair of DHC6 components.
Texas Air Services, Inc warrants its product to be free from
material defects and workmanship, and conforms to its
approved data and assembly procedure when released directly
from its facility in both new and overhauled condition. Texas
Air Services, Inc will warrant its product for a term of six
months. The terms & conditions related to this warranty have
to be respected entirely for warranty consideration. Installation
of the product to an Aircraft type for which it is intended to be
used and maintained in accordance with the appropriate
maintenance instructions and will only apply for component
released directly from it’s facility or authorized distributor in
new or overhauled condition. The defect for which the claim is
based upon is reported to Texas Air Services, Inc within 15
days of discovery and the unit is returned for evaluation.
Warranty Policy Exception for Hydraulic Components to include Nose Landing Gear.
With respect to any claim concerning operational failure, internal corrosion
and/or the failure of any plated surfaces, consideration for warranty coverage will
not be extended in any case where a strut has been serviced with other than dry
nitrogen and/or contamination of hydraulic fluid is evident in any hydraulic component
to include the nose landing gear.
Considerations for warranty will automatically be voided if
tampering, mishandling or modification is evident during
evaluation of the product. Texas Air Services, Inc warranty
extends only to the repairs or replacement of the product or
part thereof if the product is deemed eligible for warranty upon